Redefine Retail Banking products and services for great User Experience and Intuitiveness.
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The AUB (Ahli United Bank) Group provides retail banking, corporate banking, treasury and investment services, private banking and wealth management services and Islamic banking products and services. It empowers banking customers with an international appeal yet adhering to the cultural dynamics. With close to 150 branches, 4 thousand employees in 8 countries, AUB strongly believes in reaching out to its customers the way their customers would want to access the bank. With digital transformation, AUB’s banking products and services were redefined and bundled with great user experience and intuitiveness.
Challenge

AUB’s mission to create an unrivalled ability to meet its customer needs is made possible by Enterprise Touch in synergy with OutSystems to deliver banking services that stand out in the market for the rich features and friendly interfaces. The aim of the application is to ensure the customer experience is achieved throughout the lifecycle, to make instant fund transfers and have seamless access to the retail services offered by the bank. Few of them are given below. 

Biometric authentication login, to check Current/Savings/Deposit account balances, search / monitor transactions, transfer funds, manage beneficiaries, Loans, locate branches or ATMs, and Quick pay / pay bills, Service requests like apply cheque book, block ATM cards. Other services such as Profile, Contact us, FAQ’s, Privacy policy, Terms & Conditions, can be viewed under prelogin of the mobile application.

Solution

AUB partenering with EnterpriseTouch, developed the retail banking mobile app for Kuwait and Bahrain regions. Enterprise Touch recommended the low-code platform “OutSystems” to develop the retail banking application. OutSystems is equipped with its robust capabilities help to effectively manage the digital transformation requirements. This application is customer-centric with great pre-login features like ATM locator, Currency converter.

Benefits

Account Summary and multiple account management

Fund Transfer Management (FAWRI / FAWRI+) 

Payments & Payment Schedules (FAWATEER)

English/Arabic support

Beneficiary Management and Quick Bill Payment

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