Digital transformation in the public sector and government is a big challenge in itself. It is an herculean task to make the whole government and public sector go digital.
The role is to deliver effective administration, transparency and public service.
- Information delivery is greatly simplified for citizens and businesses.
- It gives varied departments’ information to the public and helps in decision making.
- It ensures citizen participation at all levels of governance.
- It leads to automated services so that all works of public welfare is available to all citizens.
- It revolutionizes the functions of the government and ensures transparency.
- Each department and its actions is closely monitored.
- Public can get their work smartly done and save their time.
- It provides better services to citizens and brings government close to public. Public can be in touch with the government agency.
- It cuts middlemen and bribery if any from the picture.
Challenges do exist and are preventing the progress of Digital Transformation.
There are technical problems in implementing e-governance transformation. Information and Communication Technology infrastructure is the main challenge for Electronic governance transformation. Architecture should be in place to provide a uniform set of guiding principles
models and standards. Governments must build an effective telecommunication infrastructure.
Privacy and security of confidential reports is the main problem. There are concerns about hacking defense information and other data, tracking the website, mismanagement of private information are big challenges.
Security of information and systems against disclosure or destruction of data is one of the main concerns. It includes the security of documents and network security. Maintenance and E-infrastructure should be protected in the form of firewalls and data accessibility should be limited. The security technology like encryption and digital signatures should be used to protect user IDs, credit card numbers, passwords, and other data.
Lack of Training and Qualified Personnel:
Lack of digital skills is one of the main challenges in developing countries. Appointing and training the personnel to acquire appropriate technical and functional skills is very much essential for governance to be successful.
Accessing the internet might be a challenge. Since there is a lack of internet skills and internet availability, all citizens cannot access the internet. Lack of computer literacy is one of the main challenges.
Digital Transformation of e-governance has the potential to administrate systematically. It is an instrument to run a government for its citizens. The services can be provided to citizens on time and on demand. The criminal cases registered in police stations cannot be manipulated if the files are digital. Digital transformation in the public sector will be a boon to the country if it is successful.