Ashghal -

Public Works Authority of Qatar mobilized its customer touch points using ET Solution for satisfying and consistent experience

The Public Works Authority 'Ashghal' is an autonomous body to design, deliver and manage all infrastructure related projects as well as public amenities of Qatar. Ashghal is responsible for the construction and maintenance of local roads, drainage systems, highways and public buildings like mosques, schools, hospital, health centers, parks, etc.

Challenges

Ashghal was looking to get various e – services under one umbrella to aid all Qatari nationals ease of access to several municipality and infrastructure based services. Information was distributed and not readily available under one roof and citizens/residents had to deal with switching to different services parallelly to do an activity. Users of this app should have 24/7 access to thirteen e-services like Plot Demarcation, Road Level Enquiry, House Connection, Enquiry, Complaints etc.. Deep-rooted customer-centric culture at Ashghal providing an accessible, consistent and satisfying experience to citizens/residents was paramount.

Solution

B2C mobile application proposed by Enterprise Touch enables several e- services of municipality and infrastructure to be accessible by the people of Qatar on the move with in the country. This app allows companies to get information on and bid for Ashghal tenders, navigate Ashghal infrastructure projects and many more. Through this application users can get update on road announcements if the road is closed , diverted, open etc. This mobile app caters to all the services that Ashghal wants their users to benefit from.